Wash and Fold 

Heres how it works…

The Fine Print

• Each bag = up to 8kg
• Extra kg above your allowance are billed at Wash and Fold PAYG price which is priced per kg
• One unused bag can roll over once into the next month if agreed in advance – it must be used in that next month and can’t roll forward again
• If you send less than your allowance, the bundle price stays the same (it’s a fixed monthly fee that holds space for you in my diary as well as the actual washing)

Allowances, swapping and using less

• No swapping allowances
  Clothes allowance is for clothes. Bedding allowance is for bedding.
  Skipping bedding in a month doesn’t turn into extra clothes, and unused clothes allowance doesn’t turn into bedding.
• If you send less than your allowance,
  Subscriptions are a fixed monthly fee that covers the space in my diary and the capacity I reserve for you, as well as the ironing itself.
  If you send less than your allowance in a particular month, the price stays the same and there isn’t a refund or credit.
• Rollover (where agreed)
  Where rollover is part of your plan (for example, with wash & fold or any future service where we’ve agreed it), you can roll over once into the following month.
  Rollover can only be used in that next month and can’t be rolled forward again.

Going over your allowance

If a collection takes you over your monthly allowance (clothes, bedding or both):

• I will count the extra pieces,
• price them at my normal PAYG rates, and
• send a separate invoice shortly after that collection, with the extras clearly itemised.

This way you can always see what was included in your subscription and what was billed as extra, especially if you have more than one pickup in a month.

Changing or cancelling your subscription

• If your life or laundry changes (more/less ironing, budget changes, shift patterns, etc.), we can move you up or down a level from your next billing period.
• If you’d like to cancel a subscription completely, I just ask for 30 days notice, so I can update my schedule.
• I’ll confirm your final collection and any remaining allowance, including anything that needs to be used before it expires.

If you’re ever unsure…

If you’re ever unsure whether something is included in your subscription, or how a particular item will be priced, please just ask or pop a note in with your laundry. I’ll always clarify and, if anything needs to be treated as an extra, I’ll let you know before or when I invoice.